Complaints

Comuno is operated by Choose Wisely Limited, trading as Comuno.

We aim to provide accurate, useful and up-to-date information about community finance organisations across the UK. If something isn't right, we want to hear about it.

What you can complain about

You may raise a complaint if you believe that:

• Information about an organisation is incorrect or misleading
• Content is out of date or incomplete
• Your organisation is listed incorrectly
• There is a technical issue with the website
• You are unhappy with how we have handled your personal data

What we don't handle

Comuno does not provide financial products, advice or services. We cannot investigate or resolve complaints about:

• Lending decisions
• Interest rates or loan terms
• Account administration
• Customer service provided by third-party organisations

If your complaint relates to a specific credit union or lender, you should contact that organisation directly.

How to make a complaint

Please email us at:

📧 hello@comuno.co.uk

Include:

• Your name
• The organisation or page concerned
• A clear description of the issue

We will acknowledge complaints within 5 working days and aim to resolve them within 20 working days.